10-Years’ free peace-of-mind

We know the products we sell represent outstanding quality and value. In addition, to offer you total peace of mind, every product also comes with an insurance –backed 10-year guarantee. Underwritten by GGFi, the policy guarantees that:

 

Service type: Supplied & Fitted

• All of our products will keep their shape, strength, colour and resistance from salty atmospheres in coastal areas for 10 years
• All doors and windows will not split, rot or warp, and the finish will not peel or crack for 10 years
• The performance and quality of all sealed glass units, gaskets and hardware (allowing for fair wear and tear) for 10 years
• The finish and working of all door and window fittings, fixings and furniture for 10 years
• A replacement under this guarantee is free of charge. It does not constitute an extension or a new start of the guarantee period.
• Our installation service includes a full 12 month labour warranty therefore should any fault appear after this time then the parts will be supplied on a supply only basis, not including fitting.

 

Service type: Supply Only

• All of our products will keep their shape, strength, colour and resistance from salty atmospheres in coastal areas for 10 years
• All doors and windows will not split, rot or warp, and the finish will not peel or crack for 10 years
• The performance and quality of all sealed glass units, gaskets and hardware (allowing for fair wear and tear) for 10 years
• The finish and working of all door and window fittings, fixings and furniture for 10 years
• A replacement under this guarantee is free of charge. It does not constitute an extension or a new start of the guarantee period.
• Should any fault appear the parts will be supplied on a supply only basis, not including fitting.

This guarantee is subject to complying with the cleaning instructions below and our Terms & Conditions

 

Maintaining your New Door

• Cleaning the glass in a window or door usually means that some of the cleaner used will come in contact with the frame material. Your attention is therefore drawn to the following advice on cleaning
• Use non-alkaline detergent and warm water; apply to surfaces using a soft cloth or sponge and nothing harsher than a bristle brush or nylon pad should be used. If in doubt, test the cleaner on an unobtrusive area first
• Steel wool, strong acids and alkalis, or abrasive cleaners should never be used
• The accumulation of atmospheric grime and pollution makes it necessary to clean the surfaces at least every six months
• After application these cleaners should be removed with clear water and the area wiped dry
• DO NOT assume that if cleaning is carried out less frequently than recommended, GPR or PVC-U surfaces can be restored with the use of more aggressive cleaners.

Moving parts (locks, handles & hinges) should be lubricated every year.

Examples of Fair Wear and Tear

• Scratched handles
• Pitted marks on letterboxes/handles/knockers or other furniture
• Scratched or broken glass units after the product being correctly installed
• Snapped keys in locks etc