Terms and conditions

Under these conditions, the company (Just Value Doors) agree to supply you (the customer) with the goods shown in the schedule

1- General
1.1 - The information contained on this website is for general guidance only. The company makes every effort to ensure that the information and advice on this website is accurate, however it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional. The company reserves the right to change or update any website content, prices or products at any time without prior notice. Imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on this website. All images, descriptive matter, specifications and advertising on the site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the company. All information on the website should be as accurate and up to date as possible. However, the company cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

2- Pricing
2.1 - In the event a product is listed at an incorrect price due to typographical error or error in pricing information, the company shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed.
2.2 - All products and services are subject to availability and may be withdrawn at any time. If the company dose not supply the goods for any reason it will not charge for this and we will refund any money already paid. However it will not be responsible for compensating for any other losses the customer may suffer.

3- Payment
3.1 - The company accepts all major credit and debit cards.
3.2 - The customer must provide the company with the exact billing address and a contact phone number being the address and phone number your credit/debit cards bank has on file for you. Incorrect information will cause a delay in processing the customers order. The customers order will only be processed once authorisation of your card has been properly received.
3.3 - All credit card payments are subject to a 2.5% surcharge passed on from the bank. All debit card paymenmts are free of charge.

4- Ordering
4.1 All dimensions are to be supplied in metric and all designs are viewed as from OUTSIDE. Any sizes given should be overall and include the frame, sill and any frame extenders/add ons required.
4.2 - Upon receipt of your order and payment, confirmation will be emailed. At this stage you can make any amendments to your order if needed within 24 hours as production will start after this time and any amendment requests after this time will incur a charge to cover reasonable costs involved.

5- Cancellations & Refunds
5.1 - Each and every product supplied by the company is custom made and therefore non returnable or refundable if you change your mind. Bespoke items are not covered by Distance Selling Regulations / Consumer Contracts Regulations. For further information please visit the government website under: Accepting returns and giving refunds: the law
5.2 - Should the customer need to change any detail of the order after manufacturing has commenced (being 24 hours after placing the order) the company reserves the right to make a charge for reasonable costs involved including up to the full order value.
5.3 - The company reserves the right to cancel any order without prior notice and will contact the customer to tell them of the cancellation within 10 days of receiving the order.
5.4 - If the company cancels the contract it will refund the amount in full and any other payments made under the contract and will have no further liability to the customer.

6- Deliveries
6.1 - Any time or date specified by the company as the time at which or date on which goods will be delivered is given in good faith but is given and intended as a provision only and the company shall not be liable for any loss, damage or expense arising from delay in delivery and/or installation.
6.2 - The company generally offers a 5-40 working day lead-time and will do all it reasonably can to meet the delivery period advised to you. In the case of unforeseen circumstances beyond the company's reasonable controls such as weather, traffic or machinery and vehicle breakdown, it shall contact you and agree an alternative date. The company will do it's best to meet the outlined delivery schedule but shall not be responsible for any failure to deliver ordered products within these stated time frames.
6.3 - Delivery vehicles come with only one man, therefore should help be required in lifting it is the customers responsibility to ensure a suitably able person is on site to assist the driver in unloading. Note; most frames and glass are not overly heavy but can be awkward to maneuver. Should we not be able to deliver for this reason the company reserves the right to apply a re-delivery charge.
6.4 - Should the customer wish to change their delivery date for any reason we require no less that 48 hours written notice. Should we not be given notice and the delivery fails the company reserves the right to apply a re-delivery charge.

7- Damage on Delivery
7.1 - The customer should to be present at time of delivery and is responsible for unwrapping and checking the products before a signature is given and must ask the delivery contractor to wait while it's checked.
7.2 - If there is damage present it should be signed for as “Damaged”. The company will remake any damaged parts and re-deliver. Any damages reported after a signature will not be accepted, and re-makes will be chargeable. The delivery contractor will not take away packaging material but will take away damaged goods.

8- Shortages
8.1 - It's the customers responsibility to sign for the correct number of items as shown on the delivery consignment note.
8.2 - Any shortages must be notified to the driver and noted on the consignment note before a signature is given. Any shortages reported that were not noted at time of signature will not be accepted, and re-makes will be chargeable.

9- Incorrect Goods
9.1 - It's the customers responsibility to notify the company of any incorrect goods supplied within the reasonable time of 48 hours of delivery.
9.2 - Any wrongly supplied goods that are notified after this time may en-cure a charge to rectify.

10- Risk
10.1 - Risk in the goods sold passes to the customer on delivery.
10.2 - The recipient of the goods is responsible for any additional lifting once the initial delivery has been made.
10.3 - The company strongly recommends that the customer dose not book in builders until the order has been received and checked.

11- Delivery Without Signature
11.1 - The company strongly recommends someone is present to sign for the goods, however the goods can be left with permission from the customer. This will need to be given via email.
11.2 - In the event that the goods are not signed for (whether due to the premises nominated by the customer, the unavailability of an authorised representative of the customer or otherwise), the customer acknowledges and accepts that the company shall have no liability to the customer (whether in contract tort, negligence or otherwise and howsoever arising) for any loss of or damage to such goods and/or any costs, damages, losses or claims arising out of or in connection with its election to have the goods delivered to such premises or the unavailability (or otherwise) of an authorised representative of the customer to sign for the goods.

12- Failed deliveries:
12.1 - If permission has not been given to leave the goods without a signature and know-one is available to sign for delivery your order will be returned to Just Value Doors and we reserve the right to apply a re-delivery charge of upto £75+vat.

12- Add-ons
12.1 - The company will manufacture to the requested overall sizes and if needed will include frame extensions by default where required to make up the size to a maximum of 100mm. Its advised the size limitations are checked prior to ordering.
12.2 - The company typically offers add-ons in 3 sizes being small, medium and large. Customers can select sizes on-line sizes being 15mm, 25mm or 50mm. While the company will try to accommodate these exactly, sometimes it is not always possible so the company will "mix and match" to meet the requirements. Sometimes add-ons will be supplied in different sizes EG: 20mm, 30mm or 40mm. If the company can not match the size selected exactly it will match it to the closet available addon. In this case the company will adjust the frame size to suit so that the entered overall sizes are always met. Also the company will only ever "round up" the size of the add-on to always allow for extra clearance so as not to cause installation issues. EG If a 15mm add-on is selected and only a 20mm, 30mm or 40mm is available then 20mm will be used. Also note that in the case of add-ons needing to be used the company will never supply an oversized frame however, if need-be may supply the width and/or height at up-to 10mm undersized.

13- Minimum Height
13.1 - There is a minimum height of 1200mm on some door styles and obviously headroom should be taken into account when ordering. It is the customers responsibility to check adequate head room is available.

14- Window Styles
14.1 - The company will always fabricate window styles so suite the sizes provided. Please note that there is no right or wrong way for vent widths or transom drops to be divided. If the customer would specifically like a window style to be divided in a certain way this should be indicated to the company in the additional info box at time of order.

15- Glass Designs
15.1 - Some glass designs do not require a backing glass and therefore will use the actual design as the obscure backing glass. This is subject to change and if you specificity need a backing glass option then a glass design should not be ordered in this case. Please note that some glass designs come with a “stippolyte” or “cotwold” backing design as standard and this can't be changed, in this case the company will fabricate the selected glass design and amend the backing glass to suit. Details of glass designs can be found on the website.

16- Hardware Position
16.1 - As a rule the company will fit hardware in a standard position, for example letterboxes centrally or in-line with the handle, knockers at approximately 1600mm height from the floor. Door numerals are sent loose for final positioning. If the customer would like any hardware fitted to a non standard position it must be stated in the additional notes at time of order. Please contact the company for further advise.

17- Profiles
17.1 - The company uses it's “Synerjy” profile by default unless otherwise stated at time of order. The customer should note our patio doors are only available in the "Shield" profile, therefore should additional items be ordered at the same time as a patio door we will fabricate all the items in the Shield profile to match unless otherwise stated by you in the additional info box at time of order. Also it's bi-fold doors are only available in the "Linar" profile and should additional items be ordered at the same time we will fabricate all the other items in the "shield" profile as this is the best match. All colours will be a perfect match.
17.2 - Please note full details of all used profiles can be found at www.justvaluedoors.co.uk/downloads
17.3 - Note composite doors are only available with white inside.

18- Top Windows
18.1 - Regarding top windows (or fan lights) above doors, the company will supply with the same backing glass as in the door if applicable.
18.2 - If the door dose not have glass then the company will supply standard clear glass.
18.3 - Please note the company dose not supply top windows with any glass design.
18.4 - The size of the top window will be made to suit the door unless otherwise stated by the customer.

19- Suppliers
19.1 - The company uses multiple suppliers and will honour it's brochure and specification where shown, however some parts may not be identical for example: handles, locks, glass specification etc.

20- Building Regulation
20.1 - The company cannot not accept responsibility for goods being installed to a property that dose not meet building regulation. It is the customers responsibility to find out what specification of door or window is required for the property. This includes but is not limited to; fire escape windows, trickle vents etc. and this also includes items surveyed and installed by our installation team.

21- Customer Installations
21.1 - All windows and doors are checked before they leave the factory however, please recheck your goods to ensure they are the correct size and style, and operate easily. To ensure a proper test on side hinged openers, including doors, lay the frame flat horizontally to test operation.
21.2 - If you are unhappy with any part of an item supplied do not begin the installation and instead report it to us.
21.3 - We cannot accept return of goods that are damaged after delivery where this is due to the negligence of the customer, the customer's installation contractor or other third party. We recommend that a competent or qualified person carries out the installation of goods supplied. It is well recognised that over 90% of remedial work is due to incorrect installation.
21.4 - If a service call is requested this will require an upfront payment of £95+vat. The full amount will be refunded should the frame be installed correctly.
21.5 - Always check the size of your new framework against your old frame before removing old frame.
21.6 - It is your responsibility to choose the appropriate product based upon the information contained on our web site. If you are in any doubt as to which product to order then contact us.
21.7 - A product cannot be returned when it is subsequently found to be unsuitable for any reason, such as (but no limited to): the dimensions of the product are too large or to small to fit in the intended position, or is in poor working order due to improper handling.
21.8 - If the customer finds the goods not to be satisfactory, we will need photographic evidence which should be sent to us. If after examination the fault looks to be faulty we will replace free of charge, however if it's looks to be in poor working order due to improper handling we may require further investigation and the customer must cover any postage costs in returning the goods.
21.9 - If we find the goods to be in good condition we will consider the case closed. However if you are unsatisfied you can request a replacement. The company works on a strictly “credit on return” basis. For example: In order for a replacement part to be released the faulty part must be returned at the customers expense.
21.10 - If the part needs to be supplied prior to the return then the customer must pay in full for the new part. When the part has been inspected and if found to be faulty you will then be credited in full for your expense. However if after examination the part is found to be satisfactory it can be sent back to the customer at their expense and no refund we be given.

22- Company Installations
22.1 - A home survey is non refundable and compulsory unless a disclaimer is signed giving permission to fabricate at the customers sizes. Please note that we will try to make contact within 24 hours of the order being placed to arrange an appointment and call on 2 consecutive days during office hours (Monday to Friday). We do log all calls and will always leave a voice mail message if possible. If we have still not been able to make contact it then lays the responsibility of the customer to make contact at our head office to arrange the appointment.
22.2 - Should you wish to cancel your home survey before we have surveyed your property for any reason we reserve the right to apply an abortive fee up to the full amount.
22.3 - You are not committed to order after a survey.
22.4 - Following a home survey visit the customer will be emailed an order confirmation for approval within 2 working days.
22.5 - It is very important the customer checks and fully understands the details before signing off and making payment against the order. Whilst the company will accept liability for any errors in the determined sizes, it is the customers responsibility to ensure all other aspects are correct. For example: if an order quotation is generated for a green door, and later its decided that blue is preferred (be it before, during or after the surveyors visit) this will need to be updated on the order confirmation BEFORE it's signed off.
22.6 - During the survey, the surveyor will only ask the customer basic questions relating to the order such as; which side they want the hinges to be on and whether it open inwards or outwards for example.
22.7 - It must also be clear that a door or window can open in a variety of different ways, and the company will accept liability should an issue arise due to such. The surveyor will note down your requests and relay them back to the company’s processing department. Whilst the company will make every effort to meet your requests and update your order (where possible) it still lays with the customer to ensure they have checked and understand all aspects of the order confirmation sign off is correct, before proceeding.
22.8 - After an installation has been carried out by one of our installation teams you will be asked to sign to say that the installation is correct and to your satisfaction.
22.9 - It is your responsibility to find out if you need planning permission or building regulation approval for the goods installed. We will not be liable for any costs, expenses, loss, or claims for compensation or any other liability arising directly or indirectly as a result of you not getting planning permission or building regulation approval prior to installation.
22.10 - If a fault is reported a survey will be required. Any fault due to mechanical breakdown or workmanship will be repaired or replaced free of charge within the guarantee term.
22.11 - If there is no fault present or excessive force or misuse or the fault falls into the "fair wear and tear category” is reported there will be an attendance charge of £95+vat. Please see the guarantee for full details.
22.12 - During a survey the aperture will be measured according to what is available, and the surveyor cannot anticipate any additional works still to be carried out on the property. For example, the company is not able to fully survey partly-built openings, therefore if the company is requested to attend in this case it is the customer’s responsibility to advise of any future planned work so that this can be taken into account. This also includes any making good (plastering, trimming or rendering) required. This information will be relayed back to the customer at the time of sign-off, and must be agreed before production can commence.
22.13 - If after a mutual time and date has been agreed between the company and the customer for an attendance at the customers property, know-one is found to be at the property, our engineers will wait for up-to 15 minuets before aborting the visit. At this time the appointment we be deemed as a failed attendance and will need to be re-scheduled. Failed attendances are subject to a charge of £200+vat, payment to the company is due before any further visits can be arranged and agreed

23- Cooling Off
23.1 - You have a 7 day cooling off period from placing your order in which to cancel your order. Please bare in mind this will slowdown the order process by 7 days. We will always waiver this cooling off period by default. If you would like the cooling off period to apply, your order will be held for 7 days before going into production. You will need to specify this to us at time of order. To cancel your order you can contact us via any of the following methods below: For all correspondence you can contact us via the following methods:

Just Value Doors Ltd
33A, High Street
East Sussex
TN21 8HU

Tel: 01435 515001
E-mail: [email protected]

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