Just Value Doors is rated 4.74 stars by Reviews.co.uk based on 57 reviews

Terms and conditions

Under these conditions, the company (Just Value Doors) agree to supply you (the customer) with the goods shown in the schedule

1- General
1.1 - The information contained on this website is for general guidance only. The company makes every effort to ensure that the information and advice on this website is accurate, however it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional. The company reserves the right to change or update any website content, prices or products at any time without prior notice. Imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on this website. All images, descriptive matter, specifications and advertising on the site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the company. All information on the website should be as accurate and up to date as possible. However, the company cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

2- Pricing
2.1 - In the event a product is listed at an incorrect price due to typographical error or error in pricing information, the company shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed.
2.2 - All products and services are subject to availability and may be withdrawn at any time. If the company dose not supply the goods for any reason it will not charge for this and we will refund any money already paid. However it will not be responsible for compensating for any other losses the customer may suffer.

3- Payment
3.1 - The company accepts all major credit and debit cards.
3.2 - The customer must provide the company with the exact billing address and a contact phone number being the address and phone number your credit/debit cards bank has on file for you. Incorrect information will cause a delay in processing the customers order. The customers order will only be processed once authorisation of your card has been properly received.

4- Ordering
4.1 All dimensions are to be supplied in metric and all designs are viewed as from OUTSIDE. Any sizes given should be overall and include the frame, sill and any frame extenders/add ons required.
4.2 - Upon receipt of your order and payment, confirmation will be emailed. At this stage you can make any amendments to your order if needed within 24 hours as production will start after this time and any amendment requests after this time will incur a charge to cover reasonable costs involved.

5- Cancellations & Refunds
5.5 - Should the customer need to change any detail of the order after manufacturing has commenced (being 24 hours after placing the order) the company reserves the right to make a charge for reasonable costs involved including up to the full order value.
5.6 - The company reserves the right to cancel any order without prior notice and will contact the customer to tell them of the cancellation within 10 days of receiving the order.
5.7 - If the company cancels the contract it will refund the amount in full and any other payments made under the contract and will have no further liability to the customer.

6- Delivery Timing
6.1 - Any time or date specified by the company as the time at which or date on which goods will be delivered is given in good faith but is given and intended as a provision only and the company shall not be liable for any loss, damage or expense arising from delay in delivery and/or installation.
6.2 - The company generally offers a 5-40 working day lead-time and will do all it reasonably can to meet the delivery period advised to you. In the case of unforeseen circumstances beyond the company's reasonable controls such as weather, traffic or machinery and vehicle breakdown, it shall contact you and agree an alternative date. The company will do it's best to meet the outlined delivery schedule but shall not be responsible for any failure to deliver ordered products within these stated time frames.

7- Damage on Delivery
7.1 - The customer should to be present at time of delivery and is responsible for unwrapping and checking the products before a signature is given and must ask the delivery contractor to wait while it's checked.
7.2 - If there is damage present it should be signed for as “Damaged”. The company will remake any damaged parts and re-deliver. Any damages reported after a signature will not be accepted, and re-makes will be chargeable. The delivery contractor will not take away packaging material but will take away damaged goods.

8- Shortages
8.1 - It's the customers responsibility to sign for the correct number of items as shown on the delivery consignment note.
8.2 - Any shortages must be notified to the driver and noted on the consignment note before a signature is given. Any shortages reported that were not noted at time of signature will not be accepted, and re-makes will be chargeable.

9- Incorrect Goods
9.1 - It's the customers responsibility to notify the company of any incorrect goods supplied within the reasonable time of 48 hours of delivery.
9.2 - Any wrongly supplied goods that are notified after this time may en-cure a charge to rectify.

10- Risk
10.1 - Risk in the goods sold passes to the customer on delivery.
10.2 - The recipient of the goods is responsible for any additional lifting once the initial delivery has been made.
10.3 - The company strongly recommends that the customer dose not book in builders until the order has been received and checked.

11- Delivery Without Signature
11.1 - The company strongly recommends someone is present to sign for the goods, however the goods can be left in a safe place with permission from the customer. This will need to be given in writing at least one business day prior to the scheduled delivery date.
11.2 - In the event that the goods are not signed for (whether due to the premises nominated by the customer, the unavailability of an authorised representative of the customer or otherwise), the customer acknowledges and accepts that the company shall have no liability to the customer (whether in contract tort, negligence or otherwise and howsoever arising) for any loss of or damage to such goods and/or any costs, damages, losses or claims arising out of or in connection with its election to have the goods delivered to such premises or the unavailability (or otherwise) of an authorised representative of the customer to sign for the goods.

12- Add-ons
12.1 - The company will manufacture to the requested overall sizes and if needed will include frame extensions by default where required to make up the size to a maximum of 50mm. Its advised the size limitations are checked prior to ordering.

13- Minimum Height
13.1 - There is a minimum height of 1200mm on some door styles and obviously headroom should be taken into account when ordering. It is the customers responsibility to check adequate head room is available.

14- Window Styles
14.1 - The company will always fabricate window styles so suite the sizes provided. Please note that there is no right or wrong way for vent widths or transom drops to be divided. If the customer would specifically like a window style to be divided in a certain way this should be indicated to the company in the additional info box at time of order.

15- Glass Designs
15.1 - Some glass designs do not require a backing glass and therefore will use the actual design as the obscure backing glass. This is subject to change and if you specificity need a backing glass option then a glass design should not be ordered in this case. Please note that some glass designs come with a “stippolyte” or “cotwold” backing design as standard and this can't be changed, in this case the company will fabricate the selected glass design and amend the backing glass to suit. Details of glass designs can be found on the website.

16- Profiles
16.1 - The company uses the “Synerjy” profile by default unless otherwise stated at time of order. The customer should note our patio door range is only available in the Shield profile, therefore should additional products be order at the same time we will fabricate all the items in the Shield profile to match where applicable unless otherwise stated by you in the additional info box at time of order.
16.2 - In and around the Scotland area the company will sometimes supply the Veka profile as due to location are unable to reach some areas and therefore out source the frame manufacturing to a more local supplier, if this is not acceptable please do not order and details of the Veka profile can be given on request. Please note full details on both Synerji and Shield profiles can be found at www.justvaluedoors.co.uk/downloads 16.3 - Note composite doors are only available with white inside.

17- Top Windows
17.1 - Regarding top windows (or fan lights) above doors, the company will supply with the same backing glass as in the door if applicable.
17.2 - If the door dose not have glass then the company will supply standard clear glass.
17.3 - Please note the company dose not supply top windows with any glass design.
17.4 - The size of the top window will be made to suit the door unless otherwise stated by the customer.

18- Suppliers
18.1 - The company uses multiple suppliers and will honour it's brochure and specification where shown, however some parts may not be identical for example: handles, locks, glass specification etc.

19- Building Regulation
19.1 - The company cannot not accept responsibility for goods being installed to a property that dose not meet building regulation. It is the customers responsibility to find out what specification of door or window is required for the property. This includes but is not limited to; fire escape windows, trickle vents etc. and this also includes items surveyed and installed by our installation team.

20- Customer Installations
20.1 - All windows and doors are checked before they leave the factory however, please recheck your goods to ensure they are the correct size and style, and operate easily. To ensure a proper test on side hinged openers, including doors, lay the frame flat horizontally to test operation.
20.2 - If you are unhappy with any part of an item supplied do not begin the installation and instead report it to us.
20.3 - We cannot accept return of goods that are damaged after delivery where this is due to the negligence of the customer, the customer's installation contractor or other third party. We recommend that a competent or qualified person carries out the installation of goods supplied. It is well recognised that over 90% of remedial work is due to incorrect installation.
20.4 - If a service call is requested this will require an upfront payment of £95+vat. The full amount will be refunded should the door be installed correctly. 20.5 - Always check the size of your new framework against your old frame before removing old frame.
20.6 - It is your responsibility to choose the appropriate product based upon the information contained on our web site. If you are in any doubt as to which product to order then contact us.
20.7 - A product cannot be returned when it is subsequently found to be unsuitable for any reason, such as (but no limited to): the dimensions of the product are too large or to small to fit in the intended position, or is in poor working order due to improper handling.
20.8 - If the customer finds the goods not to be satisfactory, we will need photographic evidence which should be sent to us. After examination and if a fault is viable we will replace the goods free of charge.
20.9 - If we find the goods to be in good condition we will consider the case closed. However if you are unsatisfied you can request a replacement. The company works on a strictly “credit on return” basis. For example: In order for a replacement part to be released the faulty part must be returned at the customers expense.
20.10 - If the part needs to be supplied prior to the return then the customer must pay in full for the new part. When the part has been inspected and if found to be faulty you will then be credited in full for your expense. However if after examination the part is found to be satisfactory it can be sent back to the customer at their expense and no refund we be given.

21- Company Installations
21.1 - A home survey is non refundable and compulsory unless a disclaimer is signed giving permission to fabricate at the customers sizes. Please note that we will try to make contact within 24 hours of the order being placed to arrange an appointment and call on 2 consecutive days during office hours (Monday to Friday). We do log all calls and will always leave a voice mail message if possible. If we have still not been able to make contact it then lays the responsibility of the customer to make contact at our head office to arrange the appointment.
21.2 - Should you wish to cancel your home survey before we have surveyed your property for any reason we reserve the right to apply an abortive fee up to the full amount.
21.3 - You are not committed to order after a survey.
21.4 - Following a home survey visit the customer will be emailed an order confirmation for approval within 2 working days.
21.5 - It is very important the customer checks and fully understands the details before signing off and making payment against the order. Whilst the company will accept liability for any errors in the determined sizes, it is the customers responsibility to ensure all other aspects are correct. For example: if an order quotation is generated for a green door, and later its decided that blue is preferred (be it before, during or after the surveyors visit) this will need to be updated on the order confirmation BEFORE it's signed off.
21.6 - During the survey, the surveyor will only ask the customer basic questions relating to the order such as; which side they want the hinges to be on and whether it open inwards or outwards for example.
21.7 - It must also be clear that a door or window can open in a variety of different ways, and the company will accept liability should an issue arise due to such. The surveyor will note down your requests and relay them back to the company’s processing department. Whilst the company will make every effort to meet your requests and update your order (where possible) it still lays with the customer to ensure they have checked and understand all aspects of the order confirmation sign off is correct, before proceeding.
21.8 - After an installation has been carried out by one of our installation teams you will be asked to sign to say that the installation is correct and to your satisfaction.
21.9 - It is your responsibility to find out if you need planning permission or building regulation approval for the goods installed. We will not be liable for any costs, expenses, loss, or claims for compensation or any other liability arising directly or indirectly as a result of you not getting planning permission or building regulation approval prior to installation.
21.10 - If a fault is reported a survey will be required. Any fault due to mechanical breakdown or workmanship will be repaired or replaced free of charge within the guarantee term.
21.11 - If there is no fault present or excessive force or misuse or the fault falls into the "fair wear and tear category” is reported there will be an attendance charge of £95+vat. Please see the guarantee for full details.

22- Cooling Off
22.1 - You have a 7 day cooling off period from placing your order in which to cancel your order. Please bare in mind this will slowdown the order process by 7 days. We will always waiver this cooling off period by default. If you would like the cooling off period to apply, your order will be held for 7 days before going into production. You will need to specify this to us at time of order. To cancel your order you can contact us via any of the following methods below: For all correspondence you can contact us via the following methods:

Just Value Doors
Unit 3, Totease Ind Est
Buxted
East Sussex
TN22 4AF

Tel: 0845 0949 159
Fax: 0845 0949 033
E-mail: info@justvaluedoors.co.uk

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