Just Value Doors is rated 4.78 stars by Reviews.co.uk based on 41 reviews

Terms and conditions

Under these conditions, the Company (Just Value Doors) agree to supply you (the customer) with the goods shown in the schedule.

The information contained on this website is for general guidance only. The Company makes every effort to ensure that the information and advice on this website is accurate, however it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional. The Company reserves the right to change or update any website content, prices or products at any time without prior notice. Imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on this website. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the Company. All information on the website should be as accurate and up to date as possible. However, the Company cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual. All prices are subject to change without prior notice. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation e-mail.

ORDERING

All dimensions are to be supplied in Metric and all designs are viewed as from OUTSIDE. Any sizes given should include the frame, sill and any frame extenders/add ons required. Upon receipt of your order and payment, confirmation will be emailed. At this stage you can make any amendments to your order if needed. Your order will not go into product until you have agreed to our terms and conditions.

Glass Designs: Some glass designs do not require a backing glass and therefore will use the actual design as the obscure backing glass. This is subject to change and if you specificity need a backing glass option then a glass design should not be ordered in this case. Please note that some glass designs come with a stippolyte or cotwold backing design as standard and this can't be changed, in this case Just Value Doors will fabricate the selected glass design and amend the backing glass to suit.

Window Styles: We will always fabricate our windows so suite the sizes provided. Please note that there is no right or wrong way for vent widths or transom drops to be divided. If you would specifically like your window style to be divided in a certain way this should be indicated to us in the additional info box at time of order. Please remember we do always have experts here to help should you need any advise on this.

Please note that there is a minimum height height of 1200mm on some door styles and obviously headroom should be taken into account when ordering. It is the customers responsibility to check adequate head room is available, using the available information within the website, and should the customer be unsure about anything contact the company before placing the order and not expect the company to advise of such issues after the order has been placed.

Just Value Doors uses a number of different suppliers across the country to be able to offer a nationwide service and to keep prices competitive. Therefore no two orders may come from the same supplier at any given time. We, the company will always honour our brochure and specification where shown, however some parts may not be identical from one order to the next. For example while the profile of frames will be consistent and visually the appearance will be the same, other parts such as handles, locks, glass specification etc may differ from one supplier to another. Also this is the case where upgrade and made and part specification is changed.

Just Value Doors will manufacture all supply only doors and windows to the requested overall sizes, and if needed, by default will include frame extensions where required to make up the size should we need to, up to a maximum size of 50mm. Please always refer to our size limitation when placing your order and contact us if you are unsure.

Just Value Doors supply windows, upvc doors and stable doors in three different profiles: Synerjy, Shield and Veka. Please note that we will always fabricate with the Synerjy profile by default unless otherwise stated at time of order. If you require the Shield or Veka profile please note this in the additional info box at time of order. Note our patio door range is only available in the Shield profile, therefore should you order a patio door along with other products including windows, upvc doors or stable doors, we will fabricate all the items in the Shield profile to match unless otherwise stated by you in the additional info box at time of order. In and around the Scotland area we can sometimes only supply the Veka profile, this is because due to location we are unable to reach some parts and therefore out source the frame manufacturing to a more local supplier, if this is not acceptable please do not order and details fo the Veka profile can be given on request. Also note composite doors are only available with white inside. Please note full details on both Synerji and Shield profiles can be found at www.justvaluedoors.co.uk/downloads

Just Value Doors will not accept responsibility for goods being ordered for a property that dose not meet building regulation. It is your responsibility to find out what specification of door of window is required for the property. This also includes the use of fire escape windows, trickle vents etc.. This also includes items surveyed and installed by ourselves.

PAYMENT

We accept all major credit and debit cards including Visa, Master card, Maestro & Solo. On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your card has been properly received.

CANCELLATION & REFUNDS

Should the customer need to change any detail of the order, after manufacturing has commenced. (after the customer has read and agreed to our terms and conditions) The Company reserves the right to make a charge for reasonable costs involved. If the customer wants to cancel their order after manufacturing has commenced. (after the customer has read and agreed to our terms and conditions) The full amount will still be chargeable. The Company reserves the right to cancel any order without prior notice. We will contact you and tell you about any cancellation within 10 days of us receiving the order. If we cancel the contract, we will refund the amount in full and any other payments you have made under the contract but we will have no further liability to you. In the event a product is listed at an incorrect price due to typographical error or error in pricing information, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

DELIVERY

ANY TIME OR DATE SPECIFIED BY THE COMPANY AS THE TIME AT WHICH OR DATE ON WHICH GOODS WILL BE DELIVERED IS GIVEN IN GOOD FAITH BUT IS GIVEN AND INTENDED AS A PROVISION ONLY AND THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR EXPENSE ARISING FROM DELAY IN DELIVERY AND/OR INSTALLATION.

The Company generally offers a 5 -20 working day lead-time. The Company will do all it reasonably can to meet the delivery period advised to you. In the case of unforeseen circumstances beyond our reasonable controls such as weather, traffic or machinery and vehicle breakdown, we shall contact you and agree an alternative date. We will try our best to meet the outlined delivery schedule but shall not be responsible for any failure to deliver ordered products within these stated time frames. Your order will need to be signed for, if we can't deliver because the driver can not obtain a signature, we may charge for redelivery.

DAMAGE ON DELIVERY

You must to be present at time of delivery to check for damage. It is your responsibility to unwrap and check your double glazing for any sign of damage 'BEFORE' you sign for your delivery. You must ask the delivery contractor to wait while you check. If there is damage to your order, you should refuse delivery, and the company will remake any damaged parts and re-deliver your order free of charge. Any damages reported after you have signed for the delivery will not be accepted, and re-makes will be chargeable. The delivery contractor will not take away packaging material.

SHROTAGES

It is your responsibility to sign for the correct number of items as shown on the delivery consignment note. Any shortages must be notified to the driver before you sign for the delivery.

INCORRECT GOODS

It is your responsibility to notify us of any incorrect goods supplied within the reasonable time of 48hours of delivery. Any wrongly supplied goods that are notified to us after this time will not be accepted and en-cure a charge to rectify.

GOODS

Risk in the goods sold passes to you on delivery. Due to insurance guidelines, delivery personnel are unable to enter private residences. The recipient of the goods is responsible for any additional lifting once the initial delivery has been made. We recommend that you do not book fitters until your order has been received and checked.

DIY INSTALLATION

ALL WINDOWS AND DOORS ARE CHECKED BEFORE THEY LEAVE THE FACTORY. HOWEVER, PLEASE CHECK YOUR GOODS TO ENSURE THEY ARE THE CORRECT SIZE AND STYLE, AND OPERATE EASILY. TO ENSURE A PROPER TEST ON SIDE HINGED OPENERS, INCLUDING DOORS, LAY THE FRAME FLAT HORIZONTALLY TO TEST OPERATION. IF YOU ARE UNHAPPY WITH ANY PART OF AN ITEM SUPPLIED DO NOT BEGIN THE INSTALLATION! CONTACT US ON 0845 0949 159 . ANY SHORTAGES OR DAMAGES MUST BE REPORTED WITHIN 48 HOURS OF YOUR DELIVERY DATE. ANY ITEMS REPORTED MISSING OR DAMAGED AFTER THIS TIME WILL BE DEEMED CHARGEABLE.

We cannot accept return of goods that are damaged after delivery where this is due to the negligence of the customer, the customer's installation contractor or other third party. We recommend that a competent or qualified person carries out the installation of goods supplied. It is well recognised that over 90% of remedial work is due to incorrect installation. If a service call is required and the door is found not to be correctly installed, there will be a charge of up to £350+vat and 50% is payable in advance. The full amount will be refunded should the door be installed correctly. Always check the size of your new framework against your old frame before removing old frame. It is your responsibility to choose the appropriate product based upon the information contained on our web site. If you are in any doubt as to which product to order then contact us. A product cannot be returned when it is subsequently found to be unsuitable for any reason, such as (but no limited to): - the dimensions of the product are too large to fit in the intended position. - your door is in poor working order due to improper handling.

INSTALLATIONS CARRIED OUR BY US (the company)

HOME SURVEY: This is non refundable and compulsory unless a disclaimer is signed giving permission to fabricate at the customers sizes. Please note that we will try to make contact within 24 hours of the order being placed to arrange an appointment and call on 2 consecutive days during office hours (monday to friday). We do log all calls and will always leave a voice mail message if possible. If we have still not been able to make contact, it then lays the responsibility of the customer to make contact at our head office to arrange the appointment. Should you wish to cancel your home survey before we have surveyed your property for any reason we reserve the right to hold back up to £50+vat for reasonable administrative costs involved.

Following a home survey visit the customer will be emailed an order confirmation for approval within 2 working days. It is VERY important that the customer checks and fully understands the details before signing off and making payment against the order. Whilst Just Value Doors will accept liability for any errors in the determined sizes, it is the customers responsibility to ensure all other aspects are correct. For example: if an order quotation is generated for a green door, and later its decided that blue is preferred (be it before, during or after the surveyors visit) this will need to be updated on the order confirmation BEFORE it's signed off. During the survey, the surveyor will only ask the customer basic questions relating to the order such as; which side the hinges to be on and whether it open inwards or outwards for example. It must also be clear that a door or window can open in a variety of different ways, and the company will accept liability should an issue arise due to such. The surveyor will note down your requests and relay them back to the company’s processing department. Whilst the company will make every effort to meet your requests and update your order (where possible) it still lays with the customer to ensure they have checked and understand all aspects of the order confirmation sign off is correct, before proceeding. Just Value Doors have experts on hand to give any advise should this be required.

After an installation has been carried out by one of our installation teams you will be asked to sign to say that the installation is correct and to your satisfaction. It is your responsibility to find out if you need planning permission or building regulations approval for the goods. We will not be liable for any costs, expenses, loss, or claims for compensation or any other liability arising directly or indirectly as a result of you not getting planning permission or building regulations approval..

REPLACEMENTS (For supplied DIY doors and windows)

STEP 1 of 2

If you the customer find the supplied goods not to be to satisfaction, we will need photographic evidence of this which should be sent to us. After the examination, and if a fault is found we will replace the goods free of charge. If we find the goods to be in good condition from the photos we will consider the case closed. If you are still unsatisfied please see step 2.

STEP 2 of 2

Just Value Doors work on a strictly credit on return basis, to follow is an explanation of this. Credit on return explained: In order for replacement goods to be supplied the faulty part must be returned to Just Value Doors at the expense of the customer. When the part has been inspected by us and found to be faulty you will then be given credit to the amount of the part and all postage will be covered upon receipt of proof of postage. If the goods need to be supplied prior to the return then the customer must pay in full for the new part. If after examination the goods are found to be satisfactory and as ordered by you the customer, the good can be sent back to the customer at their expense and no refund we be given.

REPLACEMENTS (For installed door by us)

Please see our guarantee for details on what the guarantee covers. If a fault is reported a home survey will be required. Any fault due to mechanical breakdown or workmanship will be fixed or replaced free of charge. If at the survey there is no fault to be reported there will be a £250 chargeable amount due to us. Also if the fault falls into the "fair wear and tear category" (see guarantee) the £250 charge will also apply. A new part can be ordered at this point however another home survey charge will be chargeable to come back and fit the part. If on the survey the door/window has incurred a excessive amount of force or misuse the £250 fee will be chargeable and the new part can be ordered but another home visit charge will apply to fit the part.

COOLING OFF PERIOD (installation service only)

You have a 7 day cooling off period from placing your order in which to cancel your order. Please bare in mind this will slowdown the order process by 7 days. We will always waiver this cooling off period by default. If you would like your order to be held and for the cooling off period to apply, your order will be held for 7 days before going into production. You will need to specify this to us at time of order if you would like your cooling off period to apply. To cancel your order you can contact us via any of the following methods below: For all correspondence you can contact us via the following methods:

Write to us at:

Just Value Doors
Unit 3, Totease Ind Est
Buxted
East Sussex
TN22 4AF

Tel: 0845 0949 159
Fax: 0845 0949 033
E-mail: info@justvaluedoors.co.uk

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